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How AI actually answers your customers.

Plain-English, genuinely useful guides on the technology behind AI website chatbots — written to teach, not to sell.

Featured · Fundamentals

How do AI website chatbots work?

From crawling your pages to generating a cited answer — the full pipeline behind a modern AI website chatbot, explained step by step.

9 min read

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Articles

More from the blog

Fundamentals

What is a RAG chatbot? (and why it beats fine-tuning for support)

RAG is the technique behind trustworthy AI support. What it means, how it differs from fine-tuning, and why it’s the right choice for a website chatbot.

Read · 8 min

Trust & Accuracy

Why do AI chatbots hallucinate — and how to stop yours

Made-up prices, invented policies, confident nonsense. Why chatbots hallucinate — and the specific design choices that prevent it.

Read · 8 min

Guides

How to train an AI chatbot on your own website content

A step-by-step, no-code guide to turning your existing website into an AI assistant that answers customers from your own content.

Read · 7 min

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