- How long does commission last?
- It recurs for as long as the customer you referred keeps paying. If they cancel, commission stops with their subscription; it is not clawed back retroactively.
- When do I get paid?
- Commission is tracked and visible in your partner dashboard from the first payment. Automated payouts are not built yet — early partners are paid manually, and we will tell you exactly when that changes rather than quietly leaving a balance to grow.
- How does reselling actually work?
- From your partner dashboard you add a client: we create their workspace and email them a link to set a password. You choose their plan and what you charge them; we charge you the partner rate and show your margin per client and across your book. Your clients are never asked for payment details.
- How am I invoiced for my clients?
- Directly, and manually for now. Reseller billing is not yet automated, so we invoice you for your active clients rather than taking a card on file. Your dashboard tracks exactly what you owe in the meantime, and we will tell you before that changes.
- Can I log into my clients’ dashboards?
- No. You control their plan, their price and their status, but not their account. Their conversations, knowledge base and captured leads are theirs — holding the commercial relationship is not the same as being entitled to read their visitors’ questions. If a client wants you in their workspace, that needs their invitation, which is a feature we have not built yet.
- Do I need to be a SiteMind customer?
- You need a SiteMind account, because your partner dashboard lives inside it. You do not need a paid plan to be a referral partner.
- Can I refer myself?
- No. A partner using their own link on their own workspace is refused server-side. Referring a company you also own but run as a separate account is fine.
- What do I see about the businesses I refer?
- The business name, their plan, when they signed up, and what you have earned from them. You do not get their email address, phone number or anyone’s contact details — they are our customer, not your lead list.