Documentation
Real guides for what the product actually does, from your first crawl to reading analytics. No filler.
Getting started
Sign up, add your website, and get a live chat widget in about the time it takes to crawl your homepage.
Adding a website and how crawling works
How SiteMind reads your site, what recrawling does, and the limits that apply per plan.
Knowledge sources: beyond crawling
Upload documents, import FAQs, and add or edit answers by hand when a crawl alone isn’t enough.
Installing the widget
One script tag, no build step. Platform-specific instructions for WordPress and everywhere else.
Customizing your widget
Appearance, personality, and access controls, and why nothing goes live until you publish.
Analytics and conversations
What your dashboard tracks per website, and how to read and export real conversation transcripts.
Security and data handling
The technical detail behind “the key is domain-locked”: how origin checks and rate limits actually work.
Billing and plans
What each plan includes, how usage is measured, and how the trial works.
Troubleshooting
Fixes for the issues that actually come up: a widget that won’t appear, thin answers, and stuck crawls.
Frequently asked questions
Quick answers to the questions people ask most before, during, and after setup.