From $25 a month, or 20% less paid yearly. Try any plan free for 3 days, no card needed.
For one website and a steady inbox.
$20/mo$25
$240 billed yearly. You save $60.
About 250 conversations a month
1,000 credits · 1 domain · ~600 pages
Everything one site needs
For a few sites and the tools you already use.
$55/mo$69
$662 billed yearly. You save $166.
About 1,250 conversations a month
5,000 credits · 5 domains · ~4,500 pages
Everything in Starter, plus
For heavy traffic, under your own brand.
$119/mo$149
$1,430 billed yearly. You save $358.
About 5,000 conversations a month
20,000 credits · 10 domains · ~18,000 pages
Everything in Growth, plus
For more than 5,000 conversations a month, several brands under one roof, or a security review before you buy.
Custom pricingYearly contract, paid by invoice
Talk to sales“Honestly, I was skeptical about adding another AI tool, but this actually works. We were drowning in about 400 support tickets a week, and within two weeks, that dropped to under 90.”
The 3-day trial asks for no payment details. When it ends, the assistant pauses until you pick a plan. Nothing is charged automatically.
SiteMind never bills past your plan. If a month’s credits run out, the widget hides until the month resets or you upgrade.
One flat price per workspace. Invite your whole team at no extra cost. Plans are sized by domains, content and answers, never headcount.
Analytics, priority crawling, white-label, webhooks with AI Actions, and the connectors with the Shopify app. Everything else comes with every plan.
Set your domains, your monthly questions and your pages. The plan that fits updates as you go.
Your main site, docs, shop and regional sites all answer as one assistant, from one knowledge base.
Every answer counts, whether it’s a sales question or a support one. One question is one credit.
Pages plus uploaded documents. A page is about 3 units, so this is about 75 units.
Starter
Everything you set fits on Starter.
$20/mo
$240 billed yearly, or $25 month to month.
3 days free. No card needed.
| Features | Starter$20/mo billed yearlyStart free trial | Growth$55/mo billed yearlyStart free trial | Pro$119/mo billed yearlyStart free trial | EnterpriseCustom pricingTalk to sales |
|---|---|---|---|---|
| Limits | ||||
| Domains | 1 | 5 | 10 | Unlimited |
| Knowledge Base Size | 200 units (~600 pages) | 1,500 units (~4,500 pages) | 6,000 units (~18,000 pages) | Unlimited |
| Credits a month (1 credit = 1 answer) | 1,000 | 5,000 | 20,000 | Custom |
| Conversations a month, about | 250 | 1,250 | 5,000 | Custom |
| Webhook and AI Action calls a month | Not included | 500 | 2,500 | Unlimited |
| What it learns from | ||||
| Website crawling and scheduled recrawls | Included | Included | Included | Included |
| JavaScript-heavy sites, rendered in a real browser | Included | Included | Included | Included |
| File uploads (PDF, DOCX, TXT, MD, CSV) | Included | Included | Included | Included |
| FAQ import and answers you write yourself | Included | Included | Included | Included |
| Notion, GitHub, Confluence, Google Drive, Dropbox | Not included | Included | Included | Included |
| Priority crawling | Not included | Not included | Included | Included |
| Answers and widget | ||||
| Source links on every answer | Included | Included | Included | Included |
| Says so when it doesn’t know | Included | Included | Included | Included |
| AI included, no API keys needed | Included | Included | Included | Included |
| Prompt-injection protection | Included | Included | Included | Included |
| Customisable widget and voice mode | Included | Included | Included | Included |
| Proactive pop-up nudges | Included | Included | Included | Included |
| Lead capture and CSV export | Included | Included | Included | Included |
| WordPress plugin | Included | Included | Included | Included |
| Shopify app | Not included | Included | Included | Included |
| White-label (no SiteMind badge) | Not included | Not included | Included | Included |
| Developers | ||||
| REST API keys | Included | Included | Included | Included |
| Signed outbound webhooks | Not included | Included | Included | Included |
| AI Actions that call your backend | Not included | Included | Included | Included |
| Custom integrations and SLA | Not included | Not included | Not included | Included |
| Insights and support | ||||
| Conversation history | Included | Included | Included | Included |
| Content Gaps (questions it couldn’t answer) | Included | Included | Included | Included |
| Analytics dashboard | Not included | Included | Included | Included |
| Question topics | Not included | Included | Included | Included |
| Email support | Included | Included | Included | Included |
| Dedicated support and a shared Slack or Teams channel | Not included | Not included | Not included | Included |
| Custom contract and invoicing | Not included | Not included | Not included | Included |
Something we didn’t cover? An engineer will reply by email.
Email the teamThe assistant pauses until you pick a plan. Nothing is charged, because the 3-day trial never asks for card details, and nothing is deleted, so you carry on where you left off. The trial covers one website, about 30 pages and 100 answers.
Yes, at any time from your dashboard. An upgrade applies straight away, including the higher limits. Moving to Pro also removes the SiteMind badge from your widget.
Paying yearly costs 20% less than twelve monthly payments and is charged once for the year. Starter is $25 a month or $240 a year (about $20 a month). Growth is $69 a month or $662 a year (about $55 a month). Pro is $149 a month or $1,430 a year (about $119 a month).
Neither. Each plan is one flat price for your workspace, and adding teammates costs nothing. Plans differ by how many domains you connect, how much content you index and how many answers you get each month. One credit is one answer, and a typical conversation uses about four.
No. SiteMind never bills past your plan. If a month’s credits run out, the widget hides from your site until the next month starts or you upgrade. Visitors never see an error.
One credit is one answer. A full support conversation usually takes about four. Starter includes 1,000 credits a month (about 250 conversations), Growth 5,000 (about 1,250) and Pro 20,000 (about 5,000). Greetings and repeat answers served from cache use no credits, and there are no model multipliers.
It is how much content your assistant can answer from, counted in units. A crawled page, an uploaded PDF and a hand-written answer all become units, and an ordinary page is about three. Starter holds 200 units (about 600 pages), Growth 1,500 (about 4,500 pages) and Pro 6,000 (about 18,000 pages).
A workspace has one assistant, and your plan sets how many domains feed it. Connect your main site, your docs and your shop, and a visitor on any of them gets answers drawn from all three. It is one assistant with several sources, not several separate bots.
Service pauses at the limit, never bills past it. At your Knowledge Base Size, new content stops indexing. At your monthly credits, the widget hides until the month resets. Your billing page shows how much of each limit you have used, and upgrading lifts the limits at once.
Enter your website address, let SiteMind crawl it, then paste one line of code into your site. Most sites answer questions within minutes of the crawl finishing. The WordPress plugin, and the Shopify app on Growth and up, skip the code step.
Answers are written by Google’s Gemini Flash-Lite, and search runs on Gemini embeddings. SiteMind finds the right passages on your site first, so a small, quick model is enough to answer from them.
SiteMind recrawls your site daily, weekly or monthly, and you can start a recrawl at any time. You can also edit any answer in the knowledge base directly, and the change applies at once, which helps when a price changes and you do not want to wait for a crawl.
Yes. Every plan includes REST API keys to query your assistant (POST /api/v1/public/chat and GET /api/v1/public/websites). Growth and Pro add signed outbound webhooks (chat.answered, lead.captured, signed with HMAC-SHA256) and AI Actions: 500 calls a month on Growth, 2,500 on Pro, unlimited on Enterprise.
No. Search, embeddings and the model are all included in your plan price. You never need an AI provider account or key, and you never get a separate token bill.
AI Actions let the assistant call your own backend during a chat, for example to check an order status, look up stock or book a slot. You describe each action with a JSON schema, and SiteMind calls your webhook with the details.
No. Your content is indexed only to answer your own visitors. It is not used to train AI models, and it is not sold or shared. When you delete a workspace, its data is queued for permanent deletion within 30 days.
It is built not to. Answers come only from your own content, and when search finds nothing relevant the assistant replies with a fixed “I couldn’t find that” without calling a language model, so there is nothing to invent a price or policy from. Every answer it gives links its sources.
Not today, and we will not imply otherwise. SiteMind has been reviewed by independent security practitioners but holds no formal certification. If certification is a hard requirement for you, we would rather say so now than three weeks into a review.
Yes. Every record carries a workspace ID and every query filters on it, so no other customer’s assistant can reach your content. Credentials for connected sources like Notion or Google Drive are encrypted at rest.
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