Estimate how many support tickets SiteMind can deflect.
Analyze your support volume across FAQ, billing, troubleshooting, and custom sales inquiries to calculate your realistic automated deflection rate and reclaimed staff hours.
Ticket Composition & AI Resolution Rates
Different inquiry types have distinct automated resolution probabilities based on grounded documentation.
2,820 of 4,000 monthly inquiries automated
- Automated by AI
- 2,820 / mo
- Escalated to Humans
- 1,180 / mo
- Support Staff Reclaimed
- ~3.5 Full-Time Equivalent
- Response Latency
- < 2.0s streaming
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How Category-Based Deflection Works
Realistic automation models built on domain grounding rather than naive marketing assumptions.
90% FAQ & Spec Deflection
Questions about features, return policies, dimensions, and API limits have direct answers in your crawled text and achieve near-total automated resolution.
60%–75% Procedural Resolution
Step-by-step guides, payment method FAQs, and integration walkthroughs are synthesized into clean numbered instructions with direct citation links.
Smooth Human Handoff
High-stakes, bespoke queries cleanly trigger fallback behavior without hallucination, passing full conversation context to your human support team.
Frequently Asked Questions
Understand how deflection benchmarks work and how SiteMind safely handles edge cases.
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