Customizing your widget

The Widget page in your dashboard is split into Appearance, Personality, and Access. Everything you change there is a draft: visitors keep seeing the current live version until you hit “Publish changes.” You can experiment freely without worrying about a half-finished edit reaching real visitors.

Pick a light or dark theme, choose which corner the widget sits in (bottom right or bottom left), set an accent color, and adjust the corner radius. You can also set the welcome message visitors see when they open the chat, up to 300 characters, it defaults to a plain invitation to ask a question.

Give your assistant a name (it defaults to your website’s name if you leave this blank) and a tone: friendly, professional, playful, concise, or empathetic. If you run multiple domains in one workspace, a single toggle applies the same name and tone everywhere instead of setting each one individually.

Your primary domain and its subdomains are always allowed to load the widget. If you need it to also work from a staging environment or a separate marketing site, add those origins under Access. Only your workspace’s primary domain has widget settings at all, other connected domains feed the shared knowledge base but don’t carry their own widget (see Adding a website).