Hotels & hospitality
Guests have questions at every hour, often from a different time zone before they’ve even arrived. SiteMind reads your website and answers them around the clock, so your front desk isn’t fielding the same “what time is check-in?” message at 2am.
Hospitality runs on responsiveness, but staff can’t be on live chat 24/7. Pre-booking questions that go unanswered overnight are bookings lost to the hotel that answered first.
“What time is check-in and check-out?”
The single most-asked question, answered instantly at any hour without waking the front desk.
“Do you have parking, a pool, or airport transfers?”
Answers amenity questions straight from your site so guests can compare and commit with confidence.
“Is the room pet-friendly? What’s your cancellation policy?”
Explains your real policies clearly, reducing the anxious pre-booking emails and the disputes that follow unclear policies.
“How do I get to you from the station?”
Gives directions and local logistics from your own pages, in the guest’s language.
International guests booking across time zones get instant answers overnight — the difference between your hotel and the next tab they have open.
Cancellation, deposits, pets, extra beds — the assistant answers only from your real policy pages, so nobody’s misled and disputes drop.
Run a group? Point multiple property sites into one assistant, so guests get consistent answers across your whole brand.
Answers each guest in the language they wrote in, which matters more in hospitality than almost anywhere.
Who it helps
Yes. On Growth and Pro plans you can feed several property websites into one assistant and one shared knowledge base, so answers stay consistent across your brand.
No. It answers only from your website. If something isn’t on your pages, it tells the guest it couldn’t find it rather than promising a pool you don’t have.
Related
Restaurants & cafés
Answer questions about your menu, hours, reservations, allergens and location automatically — so your team can focus on the room, not the inbox.
Real estate agencies
Answer buyer and renter questions about listings, viewings, the buying process and your services instantly — and capture interest around the clock.
Ready to try it on your site?
Free 3-day trial, no card required.