Never worry about an AI assistant inventing fake discounts or wrong policies. SiteMind uses strict Reciprocal Rank Fusion (RRF) hybrid retrieval and refuses to guess when information is not in your knowledge base.
Capabilities
Everything built into SiteMind is designed to solve real customer problems without complexity.
Pure vector search fails on exact SKUs, error codes, and phone numbers. SiteMind fuses semantic vectors with lexical full-text matching to find exact answers every time.
If a visitor asks a question that is not in your knowledge base, SiteMind politely states that the information is unavailable and offers a support contact link instead of making up a lie.
Retrieved website passages and user inputs are strictly delimited as untrusted data, preventing adversarial visitors from jailbreaking or altering system behavior.
Every answer includes clean citation pills so your visitors can click directly through to read the original page or document.
Workflow
The visitor query is searched across pgvector embeddings, full-text tsvector, and trigrams.
Top candidate passages below the similarity threshold are pruned to eliminate irrelevant noise.
Gemini generates a crisp answer citing the exact source passages with zero outside speculation.
The SiteMind Difference
Hard similarity gating and hybrid search ensure answers are 100% verified against your real content.
Standard LLM bots guess or invent convincing falsehoods when documents lack the answer.
Postgres tsvector and trigram matching find exact technical error codes, product model numbers, and part IDs.
Pure vector embeddings struggle to match specific numbers, serial codes, and acronyms.
Delimited system prompts and sanitized context prevent users from hijacking the chatbot.
Vulnerable to "ignore all previous instructions" jailbreaks.
Answers
SiteMind will politely state that it does not have that information and invite the visitor to leave their contact details or reach out to your team directly.
Model fine-tuning is expensive, slow to update, and prone to hallucinations. Grounded RAG reads your live content dynamically, updates in seconds, and provides 100% verifiable source links for every single answer.
Turn your entire public website into a live, grounded AI assistant in under 3 minutes.
Unstructured DataTrain your AI assistant on product manuals, internal PDFs, whitepapers, and CSVs.
Actionable AIEmpower your assistant to check order status, book calls, and trigger live workflows.
Deploy in 3 minutes. Zero credit card required for your 3-day trial.