Frequently asked questions

Yes. SiteMind crawls the site you connect, indexes it, and answers visitor questions using only what it retrieved from that content. If something isn’t covered, it says it doesn’t know rather than guessing.

It’s built not to. Every answer is grounded in content retrieved from your knowledge base, and low-confidence questions get an honest “I couldn’t find that” instead of a fabricated answer. See Security and data handling for how the underlying system works.

For a typical site, a few minutes: connect your website, let the crawl finish, paste one script tag. See Getting started for the full walkthrough.

No. It’s one script tag with no build step, and there’s a dedicated WordPress plugin if that’s your platform. See Installing the widget.

No. The script loads asynchronously alongside your page, and the widget’s interface only initializes once a visitor opens the chat.

Yes, up to your plan’s domain limit. Additional domains share your workspace’s single assistant and knowledge base rather than each getting a separate bot. See Adding a website.

The crawler currently reads server-rendered HTML, so a fully client-rendered site may index thin. You’ll get an explicit warning when this happens, and uploading documents or adding manual entries closes the gap immediately. See the SPA note in Adding a website.

Yes: theme, position, accent color, corner radius, welcome message, assistant name, and tone are all configurable, and nothing goes live until you publish. See Customizing your widget.

Yes, 7 days, no card required. See Billing and plans for what each paid plan includes.

No. Your content is used only to answer your own visitors. It isn’t used to train shared or foundation models and isn’t shared with other customers.